This course provides those IT leaders, practitioners and support staff who already hold the ITIL 4 foundation qualification with an understanding of how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools. It gives them an understanding of service performance, service quality and improvement methods. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines.
This course provides those IT leaders, practitioners and support staff who already hold the ITIL 4 foundation qualification with an understanding of how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools. It gives them an understanding of service performance, service quality and improvement methods. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines.
Understand the concepts and challenges relating to the following across the service value system:
Understand how to use a ‘shift left’ approach
Know how to plan and manage resources in the service value system:
Understand the use and value of information and technology across the service value system:
Know how to use a value stream to design, develop and transition new services
Know how the following ITIL practices contribute to a value stream for a new service:
Know how to use a value stream to provide user support
Know how the following ITIL practices contribute to a value stream for user support:
Know how to co-ordinate, prioritize and structure work and activities to create deliver and support services, including:
Candidates must hold the ITIL 4 Foundation certificate