ITIL® 4 Foundation for IT Service Management

Popis kurzu

The course covers the best practice framework of ITIL 4 at a
foundational level. Students will learn about the service value
system (SVS), the four dimensions of service management,
the service value chain, the 7 guiding principles, and service
management practices.
ITIL 4 is a non-prescriptive, industry best practice providing
a vendor-neutral, technology-agnostic framework to address
service management challenges by reshaping much of the
established ITSM practices in the wider context of customer
experience, value streams, and digital transformation, as well
as embracing new ways of working, such as Lean, Agile, and
DevOps.

Obsah kurzu

Upon successful completion of this course, candidates will be able to:

• Explain the four dimensions of service management and how the four dimensions are used to underpin a balanced focus in value creation
• Describe the service value system (SVS) and how the SVS ensures value is cocreated with the business
• Understand and implement the ITIL service value chain
• Gain the knowledge necessary to prepare and take the ITIL 4 Foundation certificate examination

Předpoklady

There are no specific prerequisites for this
training.

Studijní materiály

Návaznosti

* ITIL® 4 Specialist: Create, Deliver and Support (CDS) * ITIL® 4 Specialist: High-Velocity IT (HVIT) * ITIL® 4 Strategist: Direct, Plan and Improve (DPI)