OSNOVA KURZU 1 - COURSE INTRODUCTION 2 - PPO AND SERVICE STRATEGY 3 - DEMAND MANAGEMENT Purpose and objectives Scope Value to business Policies, principles, and basic concepts Process activities, methods and techniques Triggers, inputs, outputs and interfaces Information management Critical success factors and key performance indicators Challenges and risks
4 - PPO AND SERVICE DESIGN 5 - DESIGN COORDINATION 6 - AVAILABILITY MANAGEMENT Purpose and objectives Scope Value to business Policies, principles, and basic concepts Process activities, methods and techniques Triggers, inputs, outputs and interfaces Information management Critical success factors and key performance indicators Challenges and risks
7 - CAPACITY MANAGEMENT Purpose and objectives Scope Value to business Policies, principle and basic concepts Process activities, methods and techniques Triggers, inputs, outputs and interfaces Information management Critical success factors and key performance indicators Challenges and risks
8 - INFORMATION SECURITY MANAGEMENT Purpose and objectives Scope Value to business Policies, principle and basic concepts Process activities, methods and techniques Triggers, inputs, outputs and interfaces Information management Critical success factors and key performance indicators Challenges and risks
9 - TECHNOLOGY AND IMPLEMENTATION CONSIDERATIONS 10 - GOOD PRACTICES FOR PROCESS IMPLEMENTATION 11 - ADDITIONAL SOURCES OF HELP 12 - SAMPLE DOCUMENTS AND TEMPLATES 13 - SAMPLE DOCUMENTS AND TEMPLATES 14 - LIVING THE LIFECYCLE ASSIGNMENTS 15 - STUDY AND EXAM TAKING TIPS 16 - COURSE SYLLABUS 17 - KEY CONCEPTS REVIEW 18 - STUDY AIDS 19 - STUDY AIDS ANSWER KEY 20 - NOTE ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The ITIL Accredited Training Organization logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
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