This course is aimed at business professionals that need to improve their email and telephone skills, for better remote communication, such as conference calls, telepresence, webinars, etc. The course will include focus on handling unexpected non-F2F situations, difficult situations, and resolving conflict. The goal is to introduce tools that the professional can apply on a daily basis to improve the effectiveness of their remote e-mail and telephone communication in English.
- Business professionals
- Business professionals
- Email skills
- Telephone skills
- Conference calls
- Telepresence
- Webinars
- Non-F2F situations
- Difficult situations
- Resolving conflict